Orders are usually dispatched within 1–3 business days, Monday to Friday, excluding UK public holidays.

• Royal Mail Tracked Standard: 2–3 business days
  
• Royal Mail Tracked Express: 1–2 business days
  
• DPD Premium Next Working Day: 24 hours, excluding Sunday
  
• UPS Standard: 1–2 business days by end of day
  
• UPS Express: 1–2 business days by 12 pm
  
• UPS Express Plus: 1–2 business days by 9 am
  

Delivery times are estimates and may vary depending on destination, courier conditions and peak periods.

Yes. Where available, tracking details are sent by email once your order has been dispatched.

If tracking shows your parcel as delivered but you believe it has not been received, please contact customerservice@orvella.co.uk within 48 hours of the delivery notification.

You may request a return within 14 days of receiving your order. If you notify ORVELLA® within this period that you wish to return an item, you then have a further 14 days to send it back, provided it meets the return conditions.

Returned items must be unworn, unused, unwashed and returned with original tags, packaging and any branded presentation elements included where supplied.

Yes. Returns must be authorised before being sent back. Please contact customerservice@orvella.co.uk first so return instructions can be provided.

Approved refunds are processed to the original payment method within 14 days of receiving the returned goods, or within 14 days of receiving proof of return where applicable.

Yes. If you are getting in touch about an existing order, please include your order number in your message wherever possible. This helps the ORVELLA® team review your enquiry more efficiently and respond with the most relevant support.

ORVELLA® customer care is available Monday to Sunday, 9:00 AM to 9:00 PM (GMT). Enquiries submitted outside these hours will be reviewed as soon as possible during the next available support period.

You can contact ORVELLA® by completing the contact form below or by emailing customerservice@orvella.co.uk. Our team will review your enquiry and respond as soon as possible.

You may contact ORVELLA® for a wide range of enquiries, including existing orders, delivery updates, returns assistance, product-related questions and general customer support. To help us assist you more efficiently, please provide clear details relevant to your enquiry.